Refund and Return Policy
For refund and return requests, we handle them according to the following situations:
Damaged or Incorrect Goods: If the item is damaged, incorrect, or lost upon delivery, we can issue a refund or provide a replacement. Please provide photo or video evidence, and customers are not required to return the item.
Other Return Reasons: In addition, for returns, if the reason for return is that you don't like the product, please consult your account manager. When you initiate a return, please ensure that you choose a method that does not require the recipient to clear customs and pay customs duties. Otherwise, we will not be able to receive the package and process the refund for you.
We attach great importance to our cooperation with you and are committed to providing you with high - quality products and services, while ensuring that both the payment and return processes are simple and smooth.