General Information
1.Kungfubuy workflow:
After setting up your account and connecting your store, we’re ready to fulfil your orders. The full workflow goes as follows:
1.Quotation: Send us the product you want, and we’ll provide detailed information, including pricing and any other specifics. Once you approve the quote, we’ll move forward with processing.
2.Order Retrieval: As orders are placed in your store, our system automatically captures essential details, including product options (like colour), customer information, and quantities.
3.Billing: After receiving the order, we promptly generate a billing statement for your review and approval.
4.Payment: Upon receiving payment, our team immediately begins the fulfilment process.
5.Quality Control: We purchase the products from the factory and conduct a thorough quality check to ensure they meet your standards.
6.Shipping: Finally, we handle logistics, shipping the products directly to your customer to ensure a smooth and timely delivery.
2.Sourcing and product information:
Our extensive network of 8,000+ factories across China allows us to source virtually any product you need, whether it’s listed in our catalogue or a custom request. We manage all aspects of procurement and logistics, even if your products come from multiple factories.
Once products arrive at our warehouse, our team performs thorough checks to ensure quality, colour, size, and other specifications meet your standards. Should we find any problems, we will notify you immediately, and upon request, we can provide photos and videos of the items as they arrive to keep you fully informed.
Additionally, we can supply size charts, images, and videos of products to support your listings. For these or any further assistance, feel free to contact us directly.
3.Quotations and product pricing:
If you’re interested in a particular product, you can request quotes directly through our system using the “Priority Quotation” feature or by adding new products. This system is our most recommended option as it streamlines and speeds up the process for you. Else, you can also simply send us the link via our WhatsApp group, and our sourcing team will provide a quotation along with the factory link. 
Our product quotations are fully transparent, with no additional service fees. All costs, including shipping, are added into the quoted price.
4.Order processing and delivery:
Each day, from Monday to Saturday, from 8AM to 6PM (GMT+8), we process orders from the previous day. Once your store receives an order, Kungfubuy staff will contact you with the product price and billing information. Simply review and pay the bill promptly on the same day, and we’ll handle the purchase directly from the factory.
All products can be shipped worldwide. After payment, goods typically arrive at our warehouse within 1-3 days. Once received, we conduct a thorough quality inspection, repack the items, and hand them over to the logistics company. Delivery to the recipient generally takes an additional 6-10 working days.
5.Refunds, and Returns
For refunds and returns, we handle requests based on the following conditions:
Damaged or Incorrect Goods: 
If items arrive damaged, incorrect, or are lost, we can issue a refund or replacement with photo or video proof. Customers do not need to return the item.
Change of Mind: 
If the item is complete but the customer does not want it. The item can be returned within 14 days of the customer's receipt of the item and cannot be returned after 14 days. The choice of delivery logistics requires the buyer to be responsible for the freight and customs clearance logistics method. It is not possible to use the logistics method where the consignee is responsible for customs clearance, otherwise the warehouse will not be able to receive the goods.
6.Invoicing and payments
We offer detailed invoicing with each billing cycle; simply provide your information, and we’ll ensure you receive an invoice every time. For payments, we support a variety of convenient methods, including bank transfers, credit cards, PayPal, and secure payment links.
7.Brand Customization
We offer brand customization options to enhance your customer experience. Currently, we provide free thank-you card customization; simply send us your design, and we’ll have it ready within a one-week production cycle. For branded packaging bags, we offer customization at a fee based on your design specifications.
8.Service and questions
For any further assistance or questions, our support staff is readily available via WhatsApp. We operate Monday through Saturday, from 8AM to 6PM (GMT+8), to assist you. If you have a major promotion on the weekend, let us know in advance, and we’ll arrange additional support to ensure a smooth experience for your store.